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Keynote Topics
Jim's programs/topics demonstrate creative, innovative techniques that let you compete and dominate in radically changing environments using your existing resources. Satisfaction guaranteed!
Change Management Topics - Shift Happens!
The velocity of business change has increased to the point that you must be able to constantly shift your thinking and emphasis to address issues and opportunities as they arise. Management practices that may have worked yesterday may not work today. Your employees development and your customer retention must change. You must shift your thinking. Learn more
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Customer Service Topics - Meaningful Memories
These days, even if your customers appear completely satisfied with your product or service, 40%-50% of them will leave you and start doing business with your competition. In these programs, participants will learn the most important steps to creating great customer service and retention. It identifies and capitalizes on flexibility, innovativeness and stress tolerance, and provides an action summary for implementation. Learn more
Click on the Customer Service Topics below for more information:
- D-A-T-I-N-G Your Customer
- Becoming A Meaningful Memory Provider
- Attitudes Are Caught Not Taught
- One Size Does Not Fit All
- Doctor Travel's Cure For The Common Trip
Innovative Thinking Topics - 3DThinking
Jim has developed a process to help your participants to start the creative problem solving process. You don't have to be born an innovator or an entrepreneur to learn these simple steps and implement them in your business and personal life. Learn more
Click on the Innovative Thinking Topics below for more information:
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